Terms of service
Terms of Service
Last updated: December 2025
These Terms of Service (“Terms”) govern your access to and use of the website located at www.eterne.com (the “Site”), operated by Éterne, LLC (“Éterne,” “we,” “us,” or “our”), including any purchases made through the Site.
By accessing or using the Site, or by placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use the Site or make a purchase. By using the Site, you represent that you meet these requirements.
2. Products and Orders
All products displayed on the Site are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product descriptions at any time without notice.
Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order in our sole discretion, including after an order confirmation has been sent.
3. Pricing and Payment
All prices are displayed in U.S. dollars unless otherwise stated and do not include applicable taxes, duties, or shipping charges unless expressly noted.
We reserve the right to correct pricing errors, cancel orders affected by such errors, and update pricing at any time. Payment must be received in full before an order is shipped.
Accepted payment methods may include major credit cards, Shop Pay, Klarna, and other payment methods made available through Shopify.
4. Shipping and Delivery
Shipping times provided are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing, weather events, or other factors beyond our control.
Risk of loss and title pass to you upon delivery to the carrier, to the extent permitted by law.
5. Returns and Refunds
Returns, exchanges, and refunds are subject to our Refund Policy, which is incorporated into these Terms by reference. Please review that policy carefully before making a purchase.
6. Accounts and Accuracy of Information
You may be required to create an account to access certain features. You agree to provide accurate, current, and complete information and to keep your account credentials secure. You are responsible for all activity that occurs under your account.
7. Acceptable Use
You agree not to misuse the Site. Prohibited activities include, but are not limited to:
- Violating any applicable law or regulation
- Using automated systems (bots, scrapers) without authorization
- Interfering with Site security or functionality
- Attempting to gain unauthorized access to systems or data
- Using the Site for fraudulent or deceptive purposes
We reserve the right to suspend or terminate access for violations of these Terms.
8. Intellectual Property
All content on the Site, including text, images, graphics, logos, and trademarks, is owned by or licensed to Éterne and is protected by intellectual property laws.
You may use the Site for personal, non-commercial purposes only. No content may be copied, reproduced, distributed, or exploited without our prior written consent.
9. Communications
By using the Site or providing your contact information, you consent to receive electronic communications from us related to your orders, account, or customer service. Marketing communications are governed by your preferences and applicable law.
10. Disclaimer of Warranties
The Site and all products are provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law.
11. Limitation of Liability
To the fullest extent permitted by law, Éterne shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Site or any products purchased.
Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.
12. Indemnification
You agree to indemnify and hold harmless Éterne and its affiliates from any claims, damages, or expenses arising out of your violation of these Terms or misuse of the Site.
13. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
14. Dispute Resolution
Any dispute arising out of or relating to these Terms or the Site shall be resolved through binding arbitration on an individual basis, and not in a class or representative action, except where prohibited by law.
15. Modifications to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting. Your continued use of the Site constitutes acceptance of the updated Terms.
16. Contact Information
If you have questions about these Terms, please contact us at support@eterne.com.
